Delivery Method and Evidence of Execution All products offered on www.propelperch.com are digital assets (platformer game software/access).
Instant Delivery: Upon successful completion of your payment, the digital product will be delivered immediately via an automated download link on the order confirmation page and/or through the email provided (jump@propelperch.com).
Service Completion: As these are virtual goods, no physical shipping is required. Your proof of delivery is the timestamp of the digital download, account activation, or access log generated by our servers. We maintain detailed server logs (including IP addresses and timestamps) as definitive evidence of successful delivery.
Waiver of Right of Withdrawal (EU & UK Customers) In accordance with the EU Consumer Rights Directive and UK Consumer Contracts Regulations, the standard 14-day “cooling-off” period for online purchases does not apply to digital content once the performance has begun.
Explicit Acknowledgment: By purchasing and initiating the digital delivery of our games, you expressly consent to the immediate performance of the contract. You acknowledge that during the checkout process, by checking the consent box, you lose your 14-day right of withdrawal.
Final Sale: Once the digital content is accessed, downloaded, or assigned to your account, the transaction is considered fully executed and non-refundable under applicable European and United Kingdom laws.
Limited License and Intellectual Property Your purchase constitutes the acquisition of a Limited Usage License, not a transfer of ownership.
Scope of License: We grant you a non-exclusive, non-transferable, and revocable license to use the game content for personal, non-commercial entertainment.
No Monetary Value: Digital assets provided by Propelperch have no cash value, cannot be redeemed for fiat currency, and are not transferable between users outside the game environment.
Ownership: All intellectual property rights, including source code, art assets, music, and trademarks, remain the exclusive property of Propelperch and our parent entity in Canada.
Restrictions: You are strictly prohibited from extracting, reverse-engineering, or using any assets for commercial purposes.
Dispute Resolution and Anti-Fraud Policy As a Canadian corporation serving international customers, we maintain a rigorous anti-fraud system in compliance with Stripe’s underwriting guidelines.
Pre-Dispute Resolution: If you experience technical issues, you agree to contact our support team at jump@propelperch.com to allow us 48 hours to resolve the matter before initiating a dispute with your financial institution.
Fraud Prevention: Any unauthorized chargebacks or “friendly fraud” (claims of unauthorized access despite valid server logs) will lead to the permanent termination of access and will be reported to payment processors and global fraud prevention databases.
Governing Law and Security
Jurisdiction: These terms are governed by and construed in accordance with the laws of Ontario, Canada.
Payment Security: All transactions are processed via secure SSL encryption. We do not store your raw credit card information; all payment data is handled securely by our PCI-compliant processor (Stripe).
Contact Information
Brand: Propelperch
Address: 82 King Street West, Suite 1205, Toronto, ON M5H 1J9, Canada
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