At Propelperch, we strive to provide high-quality virtual gaming assets and platform-jumping products. Because our products are digital and delivered via instant download or platform access, the following policy applies to all purchases made on www.propelperch.com.
Nature of Digital Products & Immediate Delivery All products sold by Propelperch are intangible digital assets.
Delivery Timeline: Upon successful payment, digital assets or access credentials are automatically delivered via email or your account dashboard, typically within 60 seconds.
Finality: Unlike physical goods, digital products cannot be “returned” or “restocked” once the download link has been accessed or the product has been assigned to your account.
European Union Consumer Rights (Right of Withdrawal) In accordance with the EU Consumer Rights Directive (CRD), the standard 14-day right of withdrawal does not apply to digital content if the performance has begun with the consumer’s prior express consent.
Express Consent & Waiver: By clicking “Pay Now” (or equivalent) and initiating the download or accessing the gaming assets, you expressly consent to the immediate delivery of the digital content and acknowledge that you lose your 14-day right of withdrawal.
Pre-Access Refunds: If you have purchased a product but have not yet downloaded, viewed, or accessed the digital content, you may request a full refund within 14 days of the purchase date.
United States & International Customers For customers outside the European Union:
Final Sale: All sales of digital products are considered final.
Case-by-Case Exceptions: Propelperch may, at its sole discretion, issue a refund or credit under the following specific circumstances:
The digital file is proven to be corrupted or technically defective (and cannot be fixed by our team).
The product description was fundamentally misleading or contained significant factual errors.
A duplicate purchase was made accidentally and reported within 24 hours.
Technical Support & Resolutions We are committed to technical excellence. If you experience difficulties accessing our platform-jumping products, please contact us immediately. If a verified defect prevents the product from functioning as described and we are unable to provide a fix within 7 business days, a full or partial refund may be issued.
Transaction Security & Billing Identification Billing Descriptor: Charges on your credit card or bank statement will appear as “www.propelperch.com”. Please ensure you recognize this name to avoid unintentional dispute filings.
Fraud Prevention: We utilize industry-standard encryption to protect your transactions.
Unauthorized Charges: If you notice an unrecognized charge, please contact our support team at jump@propelperch.com before contacting your bank. We are often able to resolve these issues significantly faster than the formal bank dispute process.
How to Request a Refund To initiate a request, please provide your order number and a description of the issue to:
Brand Name: Propelperch
Address: 82 King Street West, Suite 1205, Toronto, ON M5H 1J9, Canada
Contact Email: jump@propelperch.com
Dispute Resolution & Anti-Fraud Notice Propelperch aims to respond to all inquiries within 24 hours.
Note on Chargebacks: Filing a chargeback without prior communication is considered a breach of our terms. In such cases, Propelperch reserves the right to permanently suspend access to the digital assets, future updates, and the associated user account to protect our platform from fraudulent activity.
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