General Information What is Propelperch? Propelperch is a premier digital platform specializing in original platform-jumping games. We offer a curated collection of high-quality, engaging virtual gaming experiences designed for players who love precision and skill-based challenges.
Company Identity: Phone: +1 2365136460
Email: jump@propelperch.com
Address: 4758 Grange St #706, Burnaby, BC V5H 1R2
Support: For any inquiries, technical support, or feedback, please reach out to us at jump@propelperch.com. We aim to respond within 24 hours.
Orders & Instant Delivery Delivery Policy: Propelperch provides instant delivery. Upon successful payment, an automated email is sent immediately to your provided address. This email contains a secure, unique access link.
Fulfillment Evidence: For security and to prevent unauthorized access, we log the IP address and timestamp associated with each download or access event. This data serves as proof of fulfillment for your order.
Missing Access: If you do not see your confirmation within 10 minutes, please check your “Spam” folder or contact us with your order number.
Payments & Security Accepted Methods: We accept major credit cards (Visa, Mastercard, American Express) and digital wallets.
Transaction Security: All transactions are processed via Stripe, adhering to PCI-DSS Level 1 compliance. We do not store your full credit card details. Your billing descriptor on your bank statement will appear as: www.propelperch.com.
Refunds, Cancellations & EU Withdrawal Rights Digital Content Policy: Due to the nature of digital products, once the game has been accessed, streamed, or downloaded, the service is deemed “consumed.”
EU/UK Consumer Rights: In accordance with the EU Consumer Rights Directive: By purchasing and clicking “Download” or “Access,” you provide your express prior consent to begin the performance of the digital content immediately and acknowledge that you thereby waive your 14-day right of withdrawal.
Technical Issues: If a product is defective or fails to function as described, please contact our support team. We are committed to resolving issues through troubleshooting or providing a replacement/refund before any financial dispute is initiated.
Intellectual Property & Compliance Originality Guarantee: All code, imagery, and assets are either original works created in-house or sourced via verified commercial licenses. We respect all Intellectual Property (IP) rights.
Anti-Fraud: We reserve the right to cancel any order that appears fraudulent or is linked to unauthorized card use.
Data Protection: We process data in strict accordance with GDPR (EU) and relevant Canadian/US privacy laws.
License & Usage Your purchase grants a personal, non-exclusive, and non-transferable license. Commercial redistribution, modification, or reselling is strictly prohibited and protected by international copyright law.
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